Commercial Manager

Commercial · London, London, City of
Department Commercial
Employment Type Permanent
Minimum Experience Mid-level

About JAJA

Jaja is a consumer finance business, launching its first product, a digital credit card, in 2018. Since then it has grown rapidly and has recently completed the acquisition of a £0.5bn credit card portfolio. With backing from several major Private Equity funds, Jaja has an ambitious growth strategy that includes providing consumer finance in partnership with leading consumer brands, with a number of partnerships secured alongside an exciting pipeline of opportunities. 

Jaja is on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time, and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.


Description of the Business Unit

The Commercial team is led by the Chief Commercial Officer and looks at everything across the marketing and customer acquisition/retention strategies.

Purpose of the Role

We’re looking for a focused professional who is ready to lead by example and is used to rolling up their sleeves to get things done. The successful candidate will help us replace start-up chaos with structure, confidently flip questions into solutions and work with the team to join us as our Commercial Manager. The role reports into our Head of Portfolio Product who holds overall accountability for customer engagement across our product range. This means the team are always looking for ways to help new customers settle in, meet their borrowing needs, and introduce them to new ways to manage their money digitally.


What’s the opportunity?

You will work in a dynamic fast paced environment, delivering a significant change agenda for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo.


Key Accountabilities:

What you’ll be doing (including but not limited to the following):

  • Analyse and report on the performance of our product propositions, the regulatory landscape, and external market trends
  • Initiate, lead and contribute to (alongside Analytics and Finance colleagues) informed and sustainable recommendations to support customers credit card needs
  • Lead the development of pricing and campaign strategies (inc. P&L impacts) and the review and maintenance of these
  • Work with the Digital Product team to ensure customer journeys support campaign activity (either through optimisation, or providing requirements to have these journeys built from scratch)
  • Work collaboratively with the Analytic team and CRM Manager to understand the performance of our campaigns e.g. how successful was a campaign/did it appeal to our customers and how it can be optimised in the future

Experience & Qualifications required:

  • First rate stakeholder management to build strong working relationships across the business functions
  • Comfortable with data manipulation (Microsoft Excel)
  • Experience in interpreting data and making recommendations to senior stakeholders
  • Confidence to lead a meeting with stakeholders from around the business
  • Happy to roll their sleeves up and support the wider Commercial team


What's in it for you? 


The chance to make a real impact in a growing start-up on a mission to change the face of the consumer finance industry forever.

Competitive salary 

Discretionary Bonus


Healthshield Cash plan

Employee assistance programme

Personal and business travel insurance


Fair Processing Notification

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [].

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Minimum Experience