CRM Manager

Commercial · London, London, City of
Department Commercial
Employment Type Permanent

CRM Manager


About Jaja 

Jaja provides simple, fair and transparent finance solutions for people living modern lives. Jaja’s mobile first, credit card, is going to be powering the credit needs for many customers across the UK.  


About the role 

We’re on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. We will delight our customers – making the customer experience simpler, more enjoyable and more intelligent – treating customers fairly and giving them more control of their money. By creating co brand credit solutions, we can help some of the most iconic brands offer their customers simple access to credit whilst increasing customer loyalty to the brand.  

Right now, we’re looking for a CRM Manager to join us. Working within the Portfolio Management team, youll be responsible for building campaigns and issuing communications through our CRM system, Braze. 


Day to day tasks will involve 

  • Managing the end of end process for communication deployment across a range of channels (email, push notification, IAM, SMS and direct mail) 
  • Working with our Commercial and Marketing teams to ensure all communications are built as per brand requirements 
  • Testing all communications before issuance  
  • Supporting the development of campaign selections and customer segmentation to ensure optimal open rates 
  • Seeking to automate communications (through the build of triggered processes) to make communication issuance more efficient  
  • Creating A/B testing plans to optimise campaign activity 
  • Monitoring campaign performance, proposing actionable improvements 
  • Making minor HTML updates for customer facing emails 


Experience and qualifications required 

  • Experience using campaign management tools 
  • A keen interest in industry best practices and desire to develop knowledge of automation tools 
  • Ability to manage multiple campaigns or projects and prioritise effectively 
  • Excellent attention to detail 
  • A proactive and 'can do' attitude 
  • Experience using Microsoft Office and basic HTML skills 


You should apply if 

  • Youre comfortable working under pressure on externally facing campaigns that require speed yet attention to detail  
  • Youre technically minded yet great at managing relationships and multiple stakeholders 
  • Youre passionate about the art of the possible of customer communication and data driven solutions  
  • You enjoy a mix of lone working vs collaboration  


Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type