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JaJa Finance Ltd

Business Change Delivery Manager

IT · London, London, City of
Department IT
Employment Type Permanent
Minimum Experience Experienced

Business Change Delivery Manager – Credit Cards


About JAJA

 Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. Working closely with our scheme provider and leveraging our own consumer credit license authorised by FCA, we are challenging an industry that has seen little real innovation in nearly twenty years.

 In July 2019 Jaja led a consortium which purchased the Bank of Ireland credit card portfolio, investing over £0.5bn. It also resulted in fresh investments in Jaja from major Private Equity funds including Centerbridge and KKR who have recognised the change that Jaja is bringing to the market.  As a result the business is growing rapidly and we are on the lookout for great talent across the organisation


About the role 

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.

We’re looking for a focused professional with a knowledge of Credit Cards who is ready to lead by example and is used to rolling up their sleeves to get things done. The successful candidate will be at the forefront of delivering propositions to develop new strategic partnerships for other forward-thinking brands that wish to bring the Jaja digital card experience to their own customers.  

As a Business Change Manager you will develop, lead and implement new card proposition initiatives in a varied technology led environment.  You’ll need to be hands-on but able to see the bigger picture; confident in managing commercial relationships; passionate about making a difference; and versatile to the multiple skill-sets necessary for standing-up new product propositions for Jaja and with other master-brands.

What you’ll be doing (including but not limited to the following):  

<!-- [if !supportLists]-->·       <!--[endif]-->Driving Change through project management of the delivery lifecycle and ensuring successful outcomes according to the agreed parameters of what good looks like

<!-- [if !supportLists]-->·       <!--[endif]-->Undertaking architectural design, business analysis and problem-solving activities that will overcome challenges and help shape proposition requirements

<!-- [if !supportLists]-->·       <!--[endif]-->Contributing to product and business solution design through specific accountabilities agreed as necessary for one or more initiatives

<!-- [if !supportLists]-->·       <!--[endif]-->Leveraging accumulated technology experience, ideally in a Fin Tech environment, to conceive, design and test technical solutions  

<!-- [if !supportLists]-->·       <!--[endif]-->Applying commercial and financial acumen along with a rounded business experience to deliver product-based outcomes

<!-- [if !supportLists]-->·       <!--[endif]-->Relationship management of partners and suppliers to support change and transformation programme initiatives

<!-- [if !supportLists]-->·       <!--[endif]-->Managing the ‘end to end’ execution of formal programme governance and routines through production of appropriate materials including plan management, RAID, meeting materials etc   

<!-- [if !supportLists]-->·       <!--[endif]-->Find creative ways of working to balance the peaks and troughs of multiple concurrent initiatives such that being ‘fleet of foot’ and efficient is a measurement of success

<!-- [if !supportLists]-->·       <!--[endif]-->Use your knowledge and experience to embrace tasks that may deviate from the norm but reflect the versatility and mindset that you have brought to Jaja and its confidence in you

<!-- [if !supportLists]-->·       <!--[endif]-->Bring your personality to the table - smile, give opinions, feel accountable and want to go home knowing you’ve made a difference!        


Experience required:


<!-- [if !supportLists]-->·       <!--[endif]-->A working knowledge of Credit Cards is a strong preference

<!-- [if !supportLists]-->·       <!--[endif]-->Previous experience in similar Change and Project Management based roles within Tech led programmes across Banking and/or Financial Services

<!-- [if !supportLists]-->·       <!--[endif]-->A track record of leadership success that demonstrates a rounded knowledge of how businesses work in an-ever transitioning environment

<!-- [if !supportLists]-->·       <!--[endif]-->Clear tangible application of other critical skills including business analysis, solution design, product development, finance & commercial and relationship management

<!-- [if !supportLists]-->·       <!--[endif]-->Extensive working experience in all standard programme support software and tools

<!-- [if !supportLists]-->·       <!--[endif]-->Recognised capability to easily interact and work alongside key stakeholders including senior executives

<!-- [if !supportLists]-->·       <!--[endif]-->A hands-on attitude…we’re a small team and we will need you to roll your sleeves up


You should apply if:


<!-- [if !supportLists]-->·       <!--[endif]-->You instinctively know what it takes to drive the successful delivery of exciting new strategic initiatives within the Credit Card industry

<!-- [if !supportLists]-->·       <!--[endif]-->You crave for your working life to be varied and interesting, and you’re not constrained by traditions and legacy

<!-- [if !supportLists]-->·       <!--[endif]-->You care deeply about helping customers manage their money smarter and want to make a tangible impact to an outdated consumer finance industry 

<!-- [if !supportLists]-->·       <!--[endif]-->You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything, we do 

<!-- [if !supportLists]-->·       <!--[endif]-->You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday.

<!-- [if !supportLists]-->·       <!--[endif]-->You are execution focused and love rolling up your sleeves to get it done - you are hands-on, proactive and like to look back with pride and say “I did that”

<!-- [if !supportLists]-->·       <!--[endif]-->What we’re doing at Jaja excites you!


What's in it for you?

The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever

A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself

A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do

Competitive salary

Hand brewed Scandinavian style coffee served fresh from Jaja Bar every day

Jaja social sessions where lofty ideas are rewarded

Thank You

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Minimum Experience