Fraud Manager

Risk · London, London, City of
Department Risk
Employment Type Permanent



About JAJA

Jaja is a consumer finance business, launching its first product, a digital credit card, in 2018. Since then it has grown rapidly and has recently completed the acquisition of a multi-£000m credit card portfolio. With backing from several major Private Equity funds, Jaja has an ambitious growth strategy that includes providing consumer finance in partnership with leading consumer brands, with a number of partnerships secured alongside an exciting pipeline of opportunities. 

Jaja is on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time, and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.


Description of the Business Unit


Jaja is a growing FinTech requiring an experienced Hands on Credit Card Fraud Investigations Manager to join their growing team of Risk, Compliance, Conduct, Analysts and Information and Cyber security.


Purpose of the Role

The Fraud Manager is responsible for managing, monitoring and overseeing financial crime and fraud prevention tasks designed to ensure Jaja is compliant and protected from risks and loss.  The successful candidate will be comfortable working independently and autonomously, but with oversight form the Chief Risk Officer.


What’s the opportunity?

You will work in a dynamic fast paced environment, delivering a significant change agenda for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo. 


Key Accountabilities:


  • Leading and directing a team of analysts to investigate complex credit card fraud and Application Fraud cases escalated from our outsourced investigation team.
  • Running the team day by day with the flexibility to be able to adapt to live situations and managing Fraud Response Meetings and work with system experts to propose mitigation to enhance existing alerting capabilities.
  • Contribute to the development and enhancement of our existing alerting and operations team
  • Up to date knowledge on current compliance and regulations




Essential skills and Experience

  • Previous experience in the financial services industry
  • Previous experience managing team and investigating complex credit card fraud cases
  • 5+ years in depth Credit card Fraud experience 
  • Excellent Knowledge of the following system or equivalent:
  • Application Fraud
  • Hunter
  • Card Guard
  • Falcon
  • 3D Secure


Desirable skills and experience


  • Experience working in Credit Card industry


What's in it for you? 


  • The chance to make a real impact in a growing start-up on a mission to change the face of the consumer finance industry forever.
  • Competitive salary
  • Hand brewed Scandinavian style coffee served fresh from Jaja Bar every day
  • Friday drinks and social Jaja Sessions where lofty ideas are rewarded
  • Pension
  • More exciting benefits you will hear about when we talk 



Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    London, London, City of
  • Department
  • Employment Type